TERMS & CONDITIONS

By using this website (www.fordiesonline.com) you agree to be bound by the following terms & conditions. These terms affect your legal rights, responsibilities and liabilities, so please read these terms carefully and ensure that you understand them. If you do not agree to any of the terms given below, please cease your use of this website immediately.

AMENDMENTS​​

We reserve the right to change or amend these terms and conditions at any time, without notice. It is the users responsibility to read the current terms and conditions thoroughly, as continued site use constitutes agreement to be bound by said terms and conditions.

We also reserve the right to withdraw or terminate this website and any of its content at any time without notice.

PURCHASES

Under no circumstances do we acknowledge a purchase contract until you have received an order confirmation and an item dispatch email from us. The order confirmation email verifies that you have made an offer to purchase goods from our website. If we discover any errors in your order or have any queries regarding the information you provide to us (name, email, shipping address, billing address and phone number) then we will notify you as soon as possible via email or telephone. If we do suspect misinformation and need to contact you this could delay the dispatch time of your purchased goods.

PRICING AND PAYMENT

We will never dispatch an order until it has been paid for in full. We reserve the right to cancel your order and refund the cost in full. Payment will be collected through our chosen payment provider.

Purchases made through Fordies website are non-transferable. All prices found on the website include VAT at the current UK rate. We reserve the right to change the price of any product(s) at any time, without prior notice.

 

Fordies reserves the right to create, amend and withdraw a discount on any product(s) at any time.

COPYRIGHT

All content contained within this website is the property of FORDIES. All rights are reserved. You are not authorised to use, edit, or duplicate any of this site's content without our express permission.

If you hold the copyright for any products, brands or images represented on this website - and are unhappy with our use of your property - please notify us immediately by emailing info@fordiesonline.com.

LINKS

We may link to external websites and content as we see fit. Please note that we accept no responsibility for the content of third party websites. Any link on our website is clicked/followed at your own risk.

GENERAL

When you make a purchase or enquiry through our website, we will ask you to provide us with a valid email address. By giving us your email address, you certify that this address is unique and that it may be used as a means of communication with you. You also agree that any email correspondence constitutes notice in writing, thereby satisfying any relevant legal requirements. We will not be held responsible for any emails that do not reach your inbox because they went into your junk/spam folder or because you supplied an incorrect email address, so please be sure to check any and all such folders on a regular basis and ensure you take full responsibility for the information you provide to us.

When registering an account with Fordies or providing personal details during a purchase, you certify that the details provided are correct and up to date. Remember, it is against the law to provide false details when making a purchase online.

Our website gives customers the option to leave reviews and ratings. All reviews will be moderated and approved before being published. By submitting a product review, you certify that we may subsequently use that review and/or rating in any way we see fit, and that we may edit it as we please before publishing it. You also undertake to indemnify us against any claim or action that arises directly or indirectly as a result of your review. We reserve the right to change or delete your review(s) without notice.

PRIVACY POLICY

Here at Fordies, we are dedicated to protecting the privacy of our customers. We endeavour to always be transparent about the data that we collect, so please review this policy carefully.

If at any time you wish to see a record of the data we hold on you, feel free to contact us. You should also get in touch if you suspect that some of our data may be inaccurate - we will be sure to rectify any errors as soon as possible.

We only collect and hold information in accordance with the general data protection regulation (GDPR). If you make a purchase through our website, we will require you to provide us with the following details:

- Your Name (and recipient name if purchasing our product as a gift)

- Delivery/Billing Address(es)

- Contact details (for example, email address and contact telephone number)

- Payment details

In addition to the above, if you apply to join our website as a member (using any contact form found throughout our website), you will be required to input the following information:

- Date of Birth

- Company Name

- Emergency services ID (where applicable)

Please note that payment details are not requested when you join our community before you have made a purchase.

Additionally, as you browse the Fordies website, we will gather a variety of other data concerning your use of our web pages, including, but not limited to: time spent on our website, how you arrived on the site (e.g. sources such as social media and search engines), pages viewed. This information is not personally identifiable rather, it is aggregated to provide us with an overview of our site's performance and how people interact with our web pages. Our reasons for recording these details include the administration of accounts, order fulfilment and statistic gathering (which helps us to improve our service). We will may also send you our newsletter and other marketing material if you agree to receive such items. All information is held securely in accordance with the law.

 

FRAUD

We take internet fraud very seriously. If we ever have reason to believe that an order has been placed fraudulently, or if we feel that our website has been abused in some way, we will share any relevant information with third party fraud prevention companies (including banks) and the police.

DELIVERY

Our brownies are perishable goods and do have a sell by date. We ensure that your brownies are fresh and ready to consume when they are dispatched from our kitchen. Please note we currently use Hermes as our delivery partner and as such offer you delivery guidelines based on their published recommendations. We are not liable for any delivery issues once the items have left our kitchen and we have sent shipping confirmation. We do not accept refunds relating to any products purchased on our website. If you have a concern or query we will endeavour to rectify this according to the policies found herewith, however, if there is an issue with the delivery of your goods you should contact the delivery partner at first instance. Fordies will try to rectify any issues with our delivery partner on your behalf, but cannot guarantee the issue can be rectified.

Fordies ensure your brownies are packaged with care and precision to withstand transit to your chosen address. Fordies can take no responsibility for damaged goods once they are dispatched from our kitchen and upon transit with our delivery partner.

NUTRITIONAL & ALLERGEN INFORMATION

By placing this order you agree that you have read all nutritional and allergen information about the products you are purchasing on our website and if you have not found the required information on our website, you have contacted info@fordiesonline.com for clarification. If you have any allergies including, but not limited to, a NUT, DAIRY, SOYA or WHEAT allergy, you have made the Fordies team aware of this before purchasing any of our products. You agree that Fordies has no responsibility and is not liable to any claim made against them (or any person relating to the Fordies entity) if a customer (or any of the customers associates) experience any allergic reaction to any of our products which leads to any form of illness, hospitalisation or death. You agree to take all responsibility if any allergic reaction were to take place after consuming any Fordies product.

If you have any questions regarding these terms & conditions please contact the fordies team.

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OPENING HOURS

 

Monday: 9.00am-5.00pm

Tuesday: 9.00am-5.00pm

Wednesday: 9.00am-5.00pm

Thursday: 9.00am-5.00pm

Friday: 9.00am-5.00pm

Saturday: Closed

Sunday: Closed

 

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Fordies - the trading name of Fordies Ltd, company number 12632391 registered in England and Wales